FAQs

Eligibility Criteria to Receive Services Through the Community Mental Health Center

Who can get services at Mat-Su Health Services (MSHS)?

Anyone of any age! We offer Primary Medical Care, Dental Services, Behavioral Health Services, and Substance Use Recovery Services. We are open to the public! Some programs may have specific admission criteria.

Are you a Free Clinic?

No, we are not a Free Clinic. However, we do offer a sliding discount to those that qualify. We are a Federally Qualified Health Center and, as such, will gladly see anyone in our community who needs our services regardless of ability to pay. If you have concerns, please ask to speak with our Customer Account Representative.

Are you a Walk-In Clinic or an Urgent Care Clinic?

No, we are not a walk-in clinic and appointments are required to see a Primary Care Medical Provider or Therapist. We are not an Urgent Care Clinic and do not have the necessary equipment to handle urgent or emergent medical issues. If you arrive at our clinic in medical distress, we will call 911 for assistance.

I am having a mental health crisis and need support. Can you help?

Please call our main number 907-376-2411 and ask for the Crisis Clinician. We do have a 24 hour / 7 days per week staffed Crisis Line to offer immediate telephone support.

What if I need assistance when you are not open?

Please call our main number 907-376-2411 and tell the operator what you need. We do have a 24 hour / 7 days per week staffed support line to offer immediate telephone support.

Do I have to pay cash or do you accept insurance?

We do expect payment at time of service. However, we accept most insurances, Medicaid and Medicare, most Veteran Insurances, and cash payments. We offer a sliding discount and convenient payment plans for those that qualify. If you have concerns, please ask to speak with our Customer Account Representative for all available options and support.

Having trouble with your Medicare or Medicaid benefits?

Please let our front desk know and we have staff who are able to offer support and answer most questions regarding Medicare or Medicaid benefits. We can often assist in helping with applications.

I am having a hard time affording food, affording my utility payments, or getting transportation to get care. Can you assist?

While we may not be able to directly provide these services, we work closely with many community organizations and support programs throughout the Mat-Su Valley. Our staff can help identify resources that may be available and connect you with agencies that provide assistance. Please reach out to us and share your needs—we are here to help.

I am recently released from Jail or Prison and am having a hard time getting Medical, Dental, or Therapy support. Do you have services for the recently released?

Absolutely. You are Welcome here! We offer all the services listed above without judgement and stigma. Please give us a call, share your needs and we will support you as we are able.

Do you have a Domestic Violence Shelter?

We are not a domestic violence shelter, but we can connect you with appropriate community supports.

I recently lost my job, lost my insurance, or am having trouble paying for my medications. Can you help?

Absolutely. We understand that life circumstances can change unexpectedly. If you have recently lost your job, insurance coverage, or are struggling to afford medications, please reach out to us. There are many programs and resources available that may help, including prescription discount programs, medication assistance programs, sliding fee discounts, insurance enrollment assistance, and other community resources. Our Customer Account Representative and Community Health Worker can help review your situation and connect you with services and supports that may be available to you. Your best option is to call us or stop by and speak with a member of our team.